IMPOSSIBLE TO DOWNLOAD

[viviana_0909]

O have tries several times with different projects, I can't download anything from the APP. I logged out, cleaned cache, but still nothing. This application cannot be used in these conditions!

[mahmoud_5524]

Hi @viviana_0909,

Sorry you’re having trouble downloading from the app — I understand how frustrating that can be.

To help figure this out:

• What device and app version are you using?

• Are you trying to download specific file types?

• Does it happen with all projects or just some?

If you haven’t yet, try:

• Updating the app

• Switching between Wi-Fi and mobile data

• Restarting your device

You can also download your projects from the Adobe Express web app at express.adobe.com.

Let me know if you need more help!

^MM

[viviana_0909]

Hello,

I have downloaded new application update and restarted the device, and now download of files from app is working.

Thanks a lot!


Inviato da Outlook per Android<>

[Amitej S]

Hey @viviana_0909, Thanks for confirming, you can mark the answer as correct by clicking the option under the response.

It will help other community users find the solution easily.