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Installation issues

New Here ,
Oct 10, 2024 Oct 10, 2024

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When trying to install The Photoshop 2024 aplication I just bought and entering the redemption code that I'm reading directly from the package, I'm being told it's invalid. When hitting the 'need help' link I'm being told " Sorry, this page doesn't exist". NOT VERY HELPFUL! Might even say pretty damn useless. I did manage to find something about serial numbers being locked. Wondering why a product would be sold with locked serial numbers. Trying to find an answer to that led nowhere. How's THAT for feedback?

 

 

 

Bug Unresolved
TOPICS
Image Editor

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Guru ,
Oct 10, 2024 Oct 10, 2024

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Photoshop is no longer available on Disc.   Do you mean photoshop elements?   If so: was it a new, unopened, and sealed package?

Find al lthe info you on redemption codes here:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

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New Here ,
Oct 11, 2024 Oct 11, 2024

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It's Elements 2024. The point is, I, or anyone else shouldn't have to jump through hoops to get this done. I shouldn't have to look through forums and frequently asked questions. If I spend money on a product, I expect it to work properly!

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Guru ,
Oct 11, 2024 Oct 11, 2024

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You didn't answer my question:  was it a new unopened product you purchased in a store, or online?

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New Here ,
Oct 13, 2024 Oct 13, 2024

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As stated in the original post, " reading directly from the PACKAGE". Meaning a physical one bought from a store, not downloaded. And it seems that by reading all the other comments on here, I'm not the only one who's had this issue ( which has since been resolved ). The whole point of the post was that when people buy a product whether it's a physical one or downloaded, they shouldn't have to go through all kinds of crap for it to work properly. Or, when hitting a ' need help?' link on the site, they shouldn't get a message saying " Sorry, this page doesn't

exist". Whether it's an actual package or a download is irrelevant. In closing, no more correspondence on this matter is needed.

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