Just a black screen instead of the image

Report · Jan 12, 2024

My Firefox browser shows all the UI elements but in the image window there's just blackness and nothing more. In Chrome all is good.

Report · Oct 19, 2024

Same here. One minute it was okay. I updated premier pro etc and next minute I am unable to see my projects in Express. I can see thumbnails and previews but when I open it is only a black screen. I need to work!

Report · Oct 21, 2024

Hi @Sapna238343620zbk, This shouldn't be happening. Can you share a screen recording so we can better understand and investigate this? Also, let us know which browser you are working on and whether it happens when you work on incognito/private browsing.

Report · Oct 22, 2024

Thanks.

I sorted it. Logged out and back in. Didn’t think to do that before because I am so used to just starting up and getting on with it 😊

Dr. Sapna Samant

Creative Head, Director.

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