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keeps failing to download

Community Beginner ,
Mar 25, 2024 Mar 25, 2024

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failed to download please try again later....
Bug Unresolved
TOPICS
Desktop Web , Performance

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10 Comments
Adobe Employee ,
Mar 25, 2024 Mar 25, 2024

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Hi @easycure1985 

 

Could you please provide more details? Which format are you donwloading (mp4/pdf/png/jpg)?
A screenshot showing the error as well as the browser's address bar would help.

 

Thanks

Abhi G

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Community Beginner ,
Mar 25, 2024 Mar 25, 2024

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Attempting to download pdf. It's 91 pages with graphics and text.

Sent from Outlook for Android<>

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Adobe Employee ,
Mar 25, 2024 Mar 25, 2024

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Hi @easycure1985 

 

Thanks for responding!

You could try downloading smaller batches of pages and then recombine them using the Combine PDF Quick Action.

 

Abhi G

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Community Beginner ,
Mar 26, 2024 Mar 26, 2024

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I have tried this and still no luck

default36299749t6jv8l_0-1711454181114.png

 

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Community Beginner ,
Mar 26, 2024 Mar 26, 2024

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Adobe Employee ,
Mar 26, 2024 Mar 26, 2024

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Hi @easycure1985 

 

I sent you a private message for follow up.

 

Thanks

Abhi G

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Community Beginner ,
Apr 18, 2024 Apr 18, 2024

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i have a paid account, for some reason i cant download as PDF

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Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

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Hi @easycure1985 

 

The bug that I mentioned in my private message to you is still active. Let me check on its latest status.

 

Abhi G

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Community Beginner ,
Apr 18, 2024 Apr 18, 2024

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Ok, but I am due to send this to my publisher and it has to be in PDF format... Even downloading images and then creating a PDF via quick actions means I am loosing some of the quality - especially font wise when it's printed. This is very important for my business 

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Adobe Employee ,
Apr 29, 2024 Apr 29, 2024

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LATEST

@easycure1985 

 

A fix was deployed earlier today. Could you please give this a try now?

 

Thanks

Abhi G

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