keeps failing to download

[easycure1985]

failed to download please try again later....

[Abhi.G @ ADBE]

Hi @easycure1985 

Could you please provide more details? Which format are you donwloading (mp4/pdf/png/jpg)?
A screenshot showing the error as well as the browser's address bar would help.

Thanks

Abhi G

[easycure1985]

Attempting to download pdf. It's 91 pages with graphics and text.

Sent from Outlook for Android<>

[Abhi.G @ ADBE]

Hi @easycure1985 

Thanks for responding!

You could try downloading smaller batches of pages and then recombine them using the Combine PDF Quick Action.

Abhi G

[easycure1985]

I have tried this and still no luck

[easycure1985]

https://new.express.adobe.com/id/urn:aaid:sc:EU:d0f7cc67-381a-4d73-8130-b633de22558a?category=search

[Abhi.G @ ADBE]

Hi @easycure1985 

I sent you a private message for follow up.

Thanks

Abhi G

[easycure1985]

i have a paid account, for some reason i cant download as PDF

[Abhi.G @ ADBE]

Hi @easycure1985 

The bug that I mentioned in my private message to you is still active. Let me check on its latest status.

Abhi G

[easycure1985]

Ok, but I am due to send this to my publisher and it has to be in PDF format... Even downloading images and then creating a PDF via quick actions means I am loosing some of the quality - especially font wise when it's printed. This is very important for my business 

[Abhi.G @ ADBE]

@easycure1985 

A fix was deployed earlier today. Could you please give this a try now?

Thanks

Abhi G