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Licensing Issue When Trying to Downlaod Content Created

Community Beginner ,
Mar 21, 2024 Mar 21, 2024

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Hey guys! I tried downloading a video I had created with no Adobe Stock assets and got the attached error. Does anyone know why this is happening? Is it the shapes I am using?
Bug Unresolved
TOPICS
Desktop Web , Exporting and Sharing

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3 Comments
Adobe Employee ,
Mar 28, 2024 Mar 28, 2024

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Hi 

@elevateitnow

,

 

Sorry to hear about the issue you're experiencing. Did you try to check if that works without using the shapes? Did you use the template through Adobe Express? Can you try duplicating the video and then downloading it to see if that helps?

 

Let us know how it goes.

 

Regards,

Tarun

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Community Beginner ,
Mar 28, 2024 Mar 28, 2024

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Hi Tarun!

 

I tried copying it, using different browsers to try and download. I did take out the shares and still got the error message so I aborted mission and sent the content a different way. The issue seems to be with some of the Adobe Express templates. I did report it also to the AE team. 

 

Thank you!

Have a great day!

 

Monica

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Adobe Employee ,
Mar 28, 2024 Mar 28, 2024

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Hi @elevateitnow 

 

This post may help identify the Stock asset being used in your video (that had to be removed from the Stock collection): https://community.adobe.com/t5/adobe-express-discussions/asset-can-t-be-licensed/td-p/14485577

 

Abhi G

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