Linked Photoshop/Illustrator files not loading in Express

[Silva_Mateus]

Hey! I'm having trouble adding linked PSD and AI files to my Adobe Express projects. When I try to insert a file from Photoshop or Illustrator, nothing happens — no error, it just doesn’t load.

[ruddingtonvillagemarket]

Same here! Was working fine last week 😞

[Tarun Saini]

Hi 

@ruddingtonvillagemarket

,

Welcome to the community! We're sorry to hear about this. Are other projects in Adobe Express loading fine? How are you trying to open the linked PSD and AI files in Adobe Express? 

Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Let us know if that helps.

Regards,

Tarun