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Lost all my existing project and files

New Here ,
May 29, 2024 May 29, 2024

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I have lost all my project and file assocciated to my account. I have been a paying adobe customer for YEARS. All my files/tempates on adobe express are missing. I can see them on my Ipad but can open any of them. Please help my get my lost projects back
Bug Unresolved
TOPICS
Desktop Web , Performance , Subscription

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1 Comment
Community Expert ,
May 29, 2024 May 29, 2024

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Hello @defaultovg17qqew11q let me just get this clear: can you see files and edit them on your iPad? You cannot see those same files on desktop?

 

If that is the case I'm afraid you won't be able to edit any projects created on iPad on desktop; the two versions are different since last August and do not sync. A new mobile version has been released, but it is currently only for phones, not tablets/iPads. Hopefully it will be expanded to iPads very soon. 

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