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[Mobile Beta] Connecting accounts for scheduling

Community Beginner ,
Mar 15, 2024 Mar 15, 2024

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Tried to connect FB. Page doesn’t scroll so you can’t complete tge steps to connect.
Bug Unresolved
TOPICS
iOS , Mobile Beta , Scheduler , Social Media

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correct answers 1 Correct answer

Adobe Employee , Mar 17, 2024 Mar 17, 2024

Hi @theresek663  , I'm sorry about this issue you are experiencing. Following the steps in this video should enable you connect your chosen account successfully. ; 

https://www.loom.com/share/750104936d7641bc8d66c48548d1e379?sid=92d0e3bb-21c4-42cd-bda8-f5d88dbe258c 

 

Let me know how you get on. 

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5 Comments
Adobe Employee ,
Mar 15, 2024 Mar 15, 2024

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Hi @theresek663 , thank you for reaching out. That's not expected. I'll check with team about this issue. If you haven't already, you may want to try restarting the app to see if that allows you to proceed to the next step. Also, if you can share iOS version and device type (ex. iPhone 14), that may help the team review this further.

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Community Beginner ,
Mar 15, 2024 Mar 15, 2024

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Ios version 17.3.1

iPhone SE, model # MMX73LL/A



Therese Kay
Linked In: https://www.linkedin.com/in/theresekay/
Website: www.Theresekay.com
Amazon Author Page:
https://www.amazon.com/stores/Therese-Kay/author/B077CKLD5S

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Adobe Employee ,
Mar 15, 2024 Mar 15, 2024

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Hi @theresek663 

 

I just tested the workflow on my iPhone and it worked okay for me. Would it also be possible to share a screenshot of the part of the process where you're getting stuck and can't scroll?

 

Thanks,
Dave

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Adobe Employee ,
Mar 17, 2024 Mar 17, 2024

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Hi @theresek663  , I'm sorry about this issue you are experiencing. Following the steps in this video should enable you connect your chosen account successfully. ; 

https://www.loom.com/share/750104936d7641bc8d66c48548d1e379?sid=92d0e3bb-21c4-42cd-bda8-f5d88dbe258c 

 

Let me know how you get on. 

Thanks!
Andy

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Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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LATEST
This is on the mobile beta version that I had issues. Thank you for sending
the video, I'll see if it works. I was mainly just trying to report the bug
since it's still in beta.

*Therese Kay*

Linked In: https://www.linkedin.com/in/theresekay/

Website: www.Theresekay.com <>

Amazon Author Page:
https://www.amazon.com/stores/Therese-Kay/author/B077CKLD5S

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