[Mobile] Can not convert.your files, please try again

[default37067116tavg1m]

"Can not convert your files, please try again" for 3rd day in a row. I need to be able to use this app. I'm stuck!

[Neelamk]

Hi @default37067116tavg1m,

We understand the importance of your files and designs. Rest assured, they are not gone. Try following these instructions at https://adobe.ly/new-express-files. Also, refer to the troubleshooting article for more info: https://adobe.ly/4cKXiqN.

Please let me know if this helps.

Thank you,

Neelam