[Mobile] Cannot launch with my existing profile

[default36934400jb2ume]

The splash screen hangs there with nonX to close.

[David__B]

Hi @default36934400jb2ume 

Sorry to hear about your difficulties.

A few questions to better understand

• Which Android device are you using?
• What version of the Android OS are you using?
• Had you been able to launch successfully previously?
• Does closing all other apps and restarting the device make any difference?
• Is the hang happening right after you sign in with your email?

Thanks,

Dave