[Mobile] I can't edit my files

[default36841263th5ti6]

No tengo acceso a la edición de mis propios archivos

[sandouraku]

編集できなくなりました

[Abhi.G @ ADBE]

Hi @default36841263th5ti6 

Could you please explain the issue you are seeing in more detail?

What happens when you attempt to open your files: does it not open, do the editing tools not appear or function correctly?

A screen recording would help too,.

Thanks

Abhi G

[PCM Erika]

@sandouraku 様

ご報告いただきありがとうございます。

どのような手順でアプリを使用中に編集が出来なくなってしまったのか詳細を伺っても良いでしょうか。

出来る限り細かく手順をお答えいただけると幸いです。

よろしくお願いいたします。

[default36841263th5ti6]

It won't let me edit my own files. Every time I try, I have permission to comment but not edit and that I need authorization (from myself), and when I do it, nothing happens like in the videos I attach.

[avid_precision00694]

Hi @default36841263th5ti6 !

Sorry to hear you are running into this issue. Our team has kicked off our investigation on this and I may follow up with additional questions to ensure we can troubleshoot and address this gap promptly.

Looking forward to resolving this for your next creation soon

Rason I

[default36841263th5ti6]

I can,y edit my files . I can only comment but not edit . Frustrating issue cause I need to work on them.

[Arpita27533371uwh6]

Hi , I wanted below details:
1. Is this happening for all documents or only for this specific documents?
2. Is this happening on all platforms example Desktop and mWeb?
3. Was this document created in older version of App and after upgrading you are facing issue?

[STGPINC]

Unable to edit previous or new templates

[default37009107pqrstu]

Keep getting an error message and can’t download all files used for business purposes. All work essentially gone.

[Narender258568720tn2]

Hi @default36841263th5ti6,
Could you please share the document id that you are not able to edit and the user id using which you are trying to access the document.

Thanks,
Narender

[Arpita27533371uwh6]

Hi @default36841263th5ti6 ,
Do you use multiple accounts for Adobe Express?