I attempted to share standard video content as a post, a reel, and a story, but each attempt failed and I only received an email notification stating that the post had failed. My account is linked correctly and has been tested at our end and image posting works seamlessly.
On investigation, I understand that Instagram now only allows videos to be shared as a reel or story… Can you please look into this, work on a fix and get back to me with an update as soon as possible?
I appreciate any help you can provide.
Regards,
Paul Carney
pc | productions - We plan, capture, post produce, design & edit
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pc | productions is a registered business name in Ireland (Reg number: 395696)
Begin forwarded message:
> From: Adobe Express > Date: 5 May 2024 at 15:00:14 IST > To: paulcarney@pcproductions.ie > Subject: Whoops, looks like we couldn't publish your post > Reply-To: Adobe Express > > > > Hi Paul, > > We couldn’t publish your post. But don’t worry, you can fix this in just a few clicks. > > Channel: Instagram > Post: Test > Go to the post <> > > Manage Account <> > Customer Support <> > Forums <> > Adobe, the Adobe logo, Creative Cloud, the Creative Cloud logo, and Document Cloud are either registered trademarks or trademarks of Adobe in the United States and/or other countries. > > This is not a comprehensive list of Adobe trademarks. For a full list, refer to the Adobe Trademark Guidelines <>. All other trademarks are the property of their respective owners. > > Registered Office: Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Park, Dublin 24, Ireland. Registered number: 344992 >