[Mobile] Old files missing

[default36851085x9lx9l]

I have a deadline and all my old artwork disappeared

[default36904644kjihfe]

Some of my projects are missing

[Robin36766374h50d]

With the update just released I have lost all of my content. Is there any way to get it back? Also, it has lost my fonts, logos, and brand colours

[default36909278dr6kzd]

È stato cancellato un mio file.

[default36863862xwvutw]

I lost some files & couldn't restore them until now 😞

[default36929636rv059e]

su nueva actualización no funciona , no puedo ver mi archivo guardado con su diseño , y el archivo cuando lo quiero abrir se cierra y se abre solo en loop

[default36936010ajrz8g]

• Hallo, seitdem das neue Update da ist, sind meine gespeicherten Dateien trotz Übertragung verschwunden! Ich brauche diese so schnell wie möglich wieder! Mara

[Andy Lambert]

Hi there, your files should still be safe. I'd recommend checking these help guides to locate them:

Please check these resources:

• https://helpx.adobe.com/express/kb/migrate-files.html
• https://community.adobe.com/t5/adobe-express-discussions/migrate-my-files-to-the-new-adobe-express-m...
• https://community.adobe.com/t5/adobe-express-bugs/mobile-old-files-missing/idc-p/14568346#M15708

Let us know if issues continue

[default36954633k9ymb0]

Gostaria de voltar para a versão anterior pq sumiu meu documento salvos

[default36955621dubr8p]

None of my old files migrated. They’re all gone. I clicked migrate, it seemed to do its thing but then there are no migrated files.

[Lyn_D]

@default36955621dubr8p, I've moved your post to this thread to get the right help.

^Lyn

[Abhi.G @ ADBE]

Hi @Mareike.A 

Your old content should be safe. Please check these resources:

• https://helpx.adobe.com/express/kb/migrate-files.html
• https://community.adobe.com/t5/adobe-express-discussions/migrate-my-files-to-the-new-adobe-express-m...
• https://community.adobe.com/t5/adobe-express-bugs/mobile-old-files-missing/idc-p/14568346#M15708

Hope this helps,

Abhi G

[default37013507defghh]

Some of my current projects are missing after migration to new pap

[default370337047cglqu]

All of my files are gone

[default370925120k4p9t]

About 6 of a bunch of my projects are gone. I wouldn't have transfered to the new app if I knew that. I'm screwed now. Ahhhhhhh!!!!!

[N36909319ww45]

• Please, for the love of god, this update is gonna give me a heart attack! Where are all my created pieces before y'all migrated to this unholy update? I had about 200 creations on there.

[N36909319ww45]

I lost all my previously created content...3 years worth. This type of mess has been way too time consuming! I want my old content. And honestly,  I want the old version back.

[N36909319ww45]

Where is all my old content that was supposed to transfer when I migrated over to this ungodly upgrade?

[kamilap59102956]

I can’t see my files.

[Maurizio23100822l9m6]

Salve, nel passaggio al nuovo Adobe Express ho perso il 90% dei file.

[default37240206kazpe3]

2/23に作成したファイルが消えています。 5/10までに編集しなければいけないので対処をお願いします。

[default38314964rmga5z]

No veo mis proyectos con la versión anterior

[JPHoops51]

Yes claire to all. Why is all my work musing from my iPad Adobe express???

[Sofía38606922f29q]

same

[Tarun Saini]

Hi 

@Sofía38606922f29q

,

Could you please elaborate more on the issue you're seeing? We're here to help, just need some info.

Regards,

Tarun