[Mobile] Unable to download video

[Kenya385320047kdw]

I've tried every way to download a video I made no success been trying over a week

[Amitej S]

Hey @Kenya385320047kdw, Can you download the video project from the webapp from a desktop browser? Can you let us know the length of the video project and how many design assets and media are used in the video project? Sometimes, breaking the video projects into smaller segments helps download them, and you can always use quick actions to merge the videos back.

Please share your observations for us to work on this issue.

Thanks.

[Kenya385320047kdw]

I tried the web browser no luck. The video is 10:53 and there's one audio
track that plays for 10 mins. I have about a 6-8 sec video template from
the app broken down (duplicated) so it can be 10mins and 53 secs

[David__B]

Hey @Kenya385320047kdw,

Sorry to hear about your difficulties. Do you get any kind of error when you attempt to download? Could you try these troubleshooting steps and see if they help?

• Test in different browsers  - Chrome, Edge, Safari
• Try clearing the browser cache  -  https://adobe.ly/3WmiHA7
• Test in incognito/private browsing mode -  https://adobe.ly/3WmiHQD

Thanks,
Dave