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[Mobile] Working on your file

Community Beginner ,
May 02, 2024 May 02, 2024

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I can't download video after I created Instagram reel it says working on your file for hours
Bug Unresolved
TOPICS
Android , Social Media

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2 Comments
New Here ,
May 09, 2024 May 09, 2024

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  • IMG_4645.png

    What is the holdup with downloading simple projects 
  • Why doesn't Express save out automatically and makes me wait for it to do whatever it's doing?

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Adobe Employee ,
May 14, 2024 May 14, 2024

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Hi 

@default371447327fnu2a

,

 

We're sorry to hear about this. Could you please provide the make and model of the device you're using? Can you download the video from the web? Did you try signing out and signing in again to check if that helps? Also, try restarting the device and see if that helps.

 

Regards,

Tarun

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