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mov files not importing

New Here ,
Oct 09, 2023 Oct 09, 2023

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Mov files are not importing and Mp4 files that are importing are not removing background.
Bug Unresolved
TOPICS
Video

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2 Comments
Adobe Employee ,
Oct 09, 2023 Oct 09, 2023

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Hi @C32569239k1tm 

 

I was able to perform both (import .mov file and remove background on an .mp4 file). Which browser are you using?

And could you share the files with me using the mechanism desribed here: https://helpx.adobe.com/creative-cloud/help/share.html? If you don't wish to create a public link, let me know and I will DM you my adobe id.

 

Thanks,

Abhi G

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New Here ,
May 22, 2024 May 22, 2024

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I wasn't able to add a .mov file like animation from AE to Aexpress. Same thing if i produce the animation on express, cant be exported as animation without background, .mp4 file always keep the alpha channel.

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