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mp4 error

New Here ,
Nov 23, 2023 Nov 23, 2023

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If i download my video in MP4, it can't be played on Media Player.
Bug Unresolved
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1 Comment
Adobe Employee ,
Feb 21, 2024 Feb 21, 2024

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Hi @default33825083jqx4ah,

 

Sorry about the problem.

 

Is the video a template or not? What is the version of Media Player you used? Did you try to play it on a different player? 

Could you play the video on AE? Did you try to play the video on another device? Can you share the video with us?


We're looking forward to hearing from you.

 

Thank you,

Winnie

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