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My brand libraries are gone

Community Beginner ,
Mar 25, 2024 Mar 25, 2024

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Hi there all of a sudden my brand libraries are empty.
Bug Unresolved
TOPICS
Desktop Web , Performance

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1 Comment
Adobe Employee ,
Mar 28, 2024 Mar 28, 2024

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Hi @default36305621ov28fm,

 

Sorry to hear about that.


Can you share a screenshot that shows the problem? Did you try to refresh the page? Can you specify the device, browser version and the OS version?


There are a few workarounds you can try:


• You can edit from another browser, such as Microsoft Edge, Safari or Chrome
• You can test in incognito or privacy mode

• Clearing the cache/cookies can help to improve the situation

• You can log out/log in to your session to see if it changes anything

 

We're here to help and looking forward to hearing from you.


Thanks,
^Winnie

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