My cloud storage is full but empty of all files

[redspan]

I'm a subscriber.  I have uninstalled and re-installed, checked my files, folders, and libraries, but there is nothing there.

It says I've used 121GB of 100GB and doesn't offer any clues as to where these files are.

I see other people have experienced this over the past two years with no satisfactory explanation.

[Tarun Saini]

Hi 

@redspan

Welcome to the community! We're sorry to hear about this. Please check this community post and see id that helps- https://adobe.ly/4hcid8j. 

If that doesn't help, look for the locations mentioned in this article and free up some space- https://adobe.ly/3F85I09 

Regards,

Tarun

[redspan]

I've already tried all that.  There were six small files in my 30 day bin which I've permanently deleted.  There is nothing else. 

[Tarun Saini]

Thanks for trying this. Can you share your Adobe ID for us to investigate further?

Regards,

Tarun