My files are not converting to the new version.

[default30650276srqonm]

My files are not converting to the new version. See CHRISTMAS BALLOON ARTISTS. It is a banner for our website.

[Amitej S]

Hi @default30650276srqonm,

Thanks for reaching out; this shouldn't be happening!

Please let us know which browser are you working on? What type of project are you facing this issue with? Is it a specific project or a specific kind of project (web, video, or post)? Do you get any error messages when you try to convert them? Have you tried clearing the cache/cookies of the browser to check if that makes any difference? 

I'd also suggest you go through these articles and see if the mentioned steps help you resolve this:

• https://community.adobe.com/t5/adobe-express-discussions/updates-for-the-new-adobe-express-as-of-aug...
• https://community.adobe.com/t5/adobe-express-discussions/updates-for-the-new-adobe-express-as-of-sep...

Let us know if this helps.

Best!

Amitej