my files deleted

[default32474534anzbr7]

hello, I was working on some designs just a few weeks ago. I had to reset my password with some difficulty as it wouldn't let me customise. Now my files are gone. Please advise.

[Tarun Saini]

Hi there,

We're sorry for the delay. Are you still experiencing the issue? If yes, please ensure you're signed in with your correct Adobe ID. 

We're here to help, just need some info.

Regards,

Tarun

[Ilya35910459kjp0]

Same thing happened to me. Did you ever get it figured out?

[Tarun Saini]

Hi 

@Ilya35910459kjp0

,

We're sorry to hear about this. Did you move your files from the old to the new version of Adobe Express? Could you please share the screenshot of the screen in Adobe Express going in the "Your Stuff" section? Please ensure you're selecting the correct profile. You may check this link for more info- https://adobe.ly/4a1HQFz

Regards,

Tarun