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my files deleted

New Here ,
Sep 22, 2023 Sep 22, 2023

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hello, I was working on some designs just a few weeks ago. I had to reset my password with some difficulty as it wouldn't let me customise. Now my files are gone. Please advise.
Bug Unresolved
TOPICS
Image Editor

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3 Comments
Adobe Employee ,
Dec 29, 2023 Dec 29, 2023

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Hi there,

 

We're sorry for the delay. Are you still experiencing the issue? If yes, please ensure you're signed in with your correct Adobe ID. 

 

We're here to help, just need some info.

 

Regards,

Tarun

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New Here ,
Mar 06, 2024 Mar 06, 2024

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Same thing happened to me. Did you ever get it figured out?

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Adobe Employee ,
Mar 07, 2024 Mar 07, 2024

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Hi 

@Ilya35910459kjp0

,

 

We're sorry to hear about this. Did you move your files from the old to the new version of Adobe Express? Could you please share the screenshot of the screen in Adobe Express going in the "Your Stuff" section? Please ensure you're selecting the correct profile. You may check this link for more info- https://adobe.ly/4a1HQFz

 

Regards,

Tarun

 

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