New Adobe Express not working

Report · Aug 17, 2023

Hi, Our company Billettservice (Ticketmaster Norway) has Adobe for teams with everything included (premium for all the users). But yesterday you updated Adobe Express to New Adobe Express, and we are not able to edit our current projects with our company fonts in this new update. Our fonts, colours and logos were uploaded to the "old" Adobe Express, but now when we try to upload our fonts we get a message saying we need to buy premium, when we already have premium. Hopefully you can get this sorted out quickly! Thank you

Report · Sep 05, 2023

Hi @default31728145pqrtuv

Sorry to hear about your difficulties. If you're still facing difficulties please have an admin for your account open a support ticket through the admin console following the process described here: https://helpx.adobe.com/enterprise/using/support-for-teams.html

Thanks,

Dave