New version not supporting my downloads

[gloria_0863]

I can't download by files from this new version. Its stuck at 0% and it's really frustrating because it's urgent, I need it. What's happening?

[Amitej S]

Hey @gloria_0863, Welcome to our Adobe Express community!

Can you please specify the file type you're working on and the format you're trying to export it in? Does it happen with all the files you try to export? Have you tried clearing the cache/cookies of the browser you're working on to see if that makes any difference?

Let us know how it goes.

Best,

Amitej

[gloria_0863]

Its a flyer I designed from the older version and uploaded it into the new version. I was downloading in form of PNG or the print one. I've also tried other random samples and they are  not downloading either. Yes I've tried clearing cache, restarting phone... almost everything. 

[Amitej S]

Thanks for responding! Does it show any error message when exporting? Can you share a screen recording of the workflow for us to understand better. What was your observation when you tried downloading it via the webapp? 

[gloria_0863]

Thanks it's good now! 

[gloria_0863]

 Again... I thought it was solved but here's the problem. Stuck at 0% and not downloading the file

[Tarun Saini]

Hi 

@gloria_0863

,

Welcome to the community! We're sorry to hear about this issue. Could you please let us know which file format you're trying to download? Also, try duplicating the file and see if that helps.

If that doesn't help, can you share the project URL with us via a private message?

Regards,

Tarun