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no me deja descargar archivos

New Here ,
Nov 17, 2023 Nov 17, 2023

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cuando uso los objetos premium me dice que tengo que tener acceso al cloud, cuando pago la suscripcion mensual al sistema
Bug Unresolved

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New Here ,
Nov 21, 2023 Nov 21, 2023

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cuando realizo la descarga no me deja por uso de elementos premium, cuando yo pago la suscripcion

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Adobe Employee ,
Feb 14, 2024 Feb 14, 2024

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Hi @default33692807v8kx9m,

 

We're sorry you cannot access the Premium features and for not answering earlier. We will help you in English, and you can use Google Translate.

 

Can you sign out, clear the cache and cookies, and sign in again? Refreshing the browser may improve the situation.

We suggest you check the billing information of your subscription. For more details, you can take a look here: https://adobe.ly/3OI7Uxl.

 

If the issue persists, please send a screenshot of the error message.

 

Let us know how it goes.

 

Thank you, 

Winnie

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