no me deja descargar archivos

[default33692807v8kx9m]

cuando uso los objetos premium me dice que tengo que tener acceso al cloud, cuando pago la suscripcion mensual al sistema

[default33692807v8kx9m]

cuando realizo la descarga no me deja por uso de elementos premium, cuando yo pago la suscripcion

[Winnie_M]

Hi @default33692807v8kx9m,

We're sorry you cannot access the Premium features and for not answering earlier. We will help you in English, and you can use Google Translate.

Can you sign out, clear the cache and cookies, and sign in again? Refreshing the browser may improve the situation.

We suggest you check the billing information of your subscription. For more details, you can take a look here: https://adobe.ly/3OI7Uxl.

If the issue persists, please send a screenshot of the error message.

Let us know how it goes.

Thank you, 

Winnie