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Non responsive & Coding failure

Community Beginner ,
Sep 13, 2023 Sep 13, 2023

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I'm sick of this program. Since the switch it's been very glitchy, buggy and now I'm having issues with delayed and non responsive clicking. This is frustrating. As someone who uses this program often and had grown to love the previous interface I'm considering switching to a different creative platform. I cannot click on any of the buttons in the screenshot. When I try they are all non responsive.
Bug Fixed
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Performance

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correct answers 1 Pinned Reply

Adobe Employee , Sep 15, 2023 Sep 15, 2023

Hi, for the issue causing misplaced headers in  Adobe Express, a fix was deployed. Can you try again and check if it works fine for you?

Check more info here: https://community.adobe.com/t5/adobe-express-discussions/adobe-express-performance/td-p/14082332 & let us know about your observations.

 

Thanks,

Amitej

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Adobe Employee ,
Sep 13, 2023 Sep 13, 2023

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Thank you for raising this - we are seeing a few reports of this and we will be investigating 

Thanks!
Andy

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Adobe Employee ,
Sep 13, 2023 Sep 13, 2023

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Hi @Claire26923300l03c 

 

Sorry for the inconvenience. We are aware of this UI issue blocking access to some functionality, and are actively investigating a fix. In the meantime, many users have reported that clearing the browser cache and reloading has resolved this issue, so that may be worth trying.

 

Hope this helps

Abhi G

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Community Beginner ,
Sep 13, 2023 Sep 13, 2023

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Thank you for a timely response. I have tried refreshing the page, logging
out and logging back in, exiting and opening the project multiple times.
Nothing is helping me.

--
___
*CLAIRE EDWADS*
*Youth Administrator & Guest Experience Coordinator*
< removed by moderator for privacy>

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Adobe Employee ,
Sep 13, 2023 Sep 13, 2023

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Hi @Claire26923300l03c  - did you manage to clear your cache? Also, others have reported that an Incognito window works too. 

Thanks!
Andy

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Adobe Employee ,
Sep 15, 2023 Sep 15, 2023

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Hi, for the issue causing misplaced headers in  Adobe Express, a fix was deployed. Can you try again and check if it works fine for you?

Check more info here: https://community.adobe.com/t5/adobe-express-discussions/adobe-express-performance/td-p/14082332 & let us know about your observations.

 

Thanks,

Amitej

Status Fixed

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