• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Not able to download video

Community Beginner ,
Mar 20, 2024 Mar 20, 2024

Copy link to clipboard

Copied

I am not able to download one of the videos I created. I am only having this issue with one video. The download percentage loads slowly and at the end it says to try again.
Bug Unresolved
TOPICS
Desktop Web , Exporting and Sharing , Video

Views

26

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 Comment
Adobe Employee ,
Mar 27, 2024 Mar 27, 2024

Copy link to clipboard

Copied

LATEST

@default36211721hr1blv, Thank you for your patience and for sharing the screenshot.

I just came across your post and wanted to know if you still need help, as it has been a while since this was last reported, and sadly, I haven't been able to reproduce it.

 

It may help you log out of all devices and clear your browser cache and cookies, ensuring you have installed the latest version using a different browser or incognito mode.

Additionally, you can check if plug-ins are disabled.

 

Please retest this and let us know if you still require assistance. Rest assured, we'll be happy to troubleshoot further, and we look forward to hearing from you.

^Lyn

Votes

Translate

Translate

Report

Report