Not able to download video

[default36211721hr1blv]

I am not able to download one of the videos I created. I am only having this issue with one video. The download percentage loads slowly and at the end it says to try again.

[Lyn_D]

@default36211721hr1blv, Thank you for your patience and for sharing the screenshot.

I just came across your post and wanted to know if you still need help, as it has been a while since this was last reported, and sadly, I haven't been able to reproduce it.

It may help you log out of all devices and clear your browser cache and cookies, ensuring you have installed the latest version using a different browser or incognito mode.

Additionally, you can check if plug-ins are disabled.

Please retest this and let us know if you still require assistance. Rest assured, we'll be happy to troubleshoot further, and we look forward to hearing from you.

^Lyn