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Not able to erase

New Here ,
Nov 07, 2023 Nov 07, 2023

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When using the "remove background" tool, I am unable to select "erase." For some images I could, but for others I couldn't, even if I uploaded the image again and restarted.
Bug Unresolved
TOPICS
Image Editor

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3 Comments
Adobe Employee ,
Nov 07, 2023 Nov 07, 2023

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Hi @default33451740dvduct 

 

Hi,

 

We've seen a few similar reports, but are looking for more details. Could you explain the behavior you are seeing:

  • Is it the case that when you click the Erase button, nothing happens (the Erase panel doesn't open)? Or that the panel opens, but doesn't function correctly? In the former case, one thing I would try is wait a bit (say, 2–3seconds) after clicking the Erase button.
  • Do you have a free account or a paid one?
  • Which OS/browser are you using?
  • Does refreshing the browser (and reloading Express) help?

 

A screen recording would be very helpful.

 

Thanks

Abhi G

 

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New Here ,
Nov 07, 2023 Nov 07, 2023

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Thanks for looking into this! What happens is that the erase button shows
as selectable, but when I click it nothing happens. Sometimes waiting or
refreshing works, but that's probably less than half of the time.

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Adobe Employee ,
Nov 07, 2023 Nov 07, 2023

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Thanks for your quick response. Could you answer these as well?

  • Do you have a free account or a paid one?
  • Which OS/browser are you using?

 

Thanks

Abhi G

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