Not able to open any Adobe Express documents.

[himishere]

When opening any Adobe Express document it is showing me below dialog. Looks like app has stuck in a cycle. See the attached video.

Why is it showing same dialog again and again to me ?

[Tarun Saini]

Hi 

@himishere

Thanks for reaching out! We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Let us know if that helps.

Regards,

Tarun

[himishere]

I tried opening it in incognito mode, tried clearing cache, but same problem persistes. I even tried in different browsers, but no luck.

[Tarun Saini]

Thanks for your response 

@himishere

,

Is it possible for you to share the project URL with edit access via private message to check further?

Regards,

Tarun

[himishere]

I don't know what happened, but today somehow all the documents have started working automatically,
I will share the document if I encounter such problem again.