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Not creating PDFs when I update a word doc

New Here ,
Jul 05, 2024 Jul 05, 2024

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I receive an error each time I try to convert a word document to Adobe. This is all I use the account for. Help
Bug Unresolved
TOPICS
Desktop Web , PDF

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1 Comment
Adobe Employee ,
Jul 16, 2024 Jul 16, 2024

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Hi 

@Sally25069317wodr

,

 

Thanks for your patience. Is it possible for you to share the screenshot of the error message? Have you made any changes to your browser recently? If you've any pop- blocker installed on the browser, try disabling it and try again.

 

Also, try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference. You may try clearing the browser's cache and cookies and see if that helps.

 

Regards,

Tarun

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