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Not loading media / Unexpected problem

New Here ,
Nov 08, 2023 Nov 08, 2023

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1. Lately Adobe Express doesn't load the media. As much as we refresh it, delete the cookies, we even deleted the whole search history, it is not an internet problem either. It does let you edit text and change colors but just doesn't load any media or templates. This doesn't always happen, sometimes we clear out the cookies and it works, but sometimes nothing can make it work. My coworker found out that if she opens two windows of Adobe E it loads, but it doesn't happen for all the other teammates.

 

DragonSino_0-1699434856523.png

 

2. The other problem, which not allowing us to use AE at all is this error. I tried to google it but there was no information, it appears a couple of minutes or seconds after opening AE. 

 

DragonSino_1-1699435054024.png

I would appreciate any help with this, thank you

Bug Unresolved
TOPICS
Image Editor , Performance

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1 Comment
Adobe Employee ,
Jan 22, 2024 Jan 22, 2024

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Hi @Dragon Sino,

 

Thank you for your patience.

I just came across this post and wanted to see if the recent bug fixes made a difference.

Since you reported, our engineering team has been working hard to fix this pesky bug.

 

In the meantime, you can clear your browser cache and cookies, ensuring you have installed the latest Browser version using a different browser or in incognito mode.

 

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

 

^Lyn

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