• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Old Adobe express files can't be loaded or converted to new version

New Here ,
Sep 24, 2024 Sep 24, 2024

Copy link to clipboard

Copied

One of our staff members left the agency and when I downloaded her files as an Adobe zip file, I extracted them and they are mostly Adobe Express files. I, on the other hand, primarily used Photoshop and rarely if ever used Express. When I open our new Creative Suite console, I tried to reupload the files to Adobe Express but they are an "unsupported file type." Because they are not my original files, they are not in my "originals" folder - therefore they won't be converted automatically and saved in the "originals" folder. However, they are a work product that belongs to our agency - so I need to upload them and convert them. Looks like Adobe created a new platform where the original native files can't be converted. They make it seem "so simple" when in reality developed a new file type that is not retroactively compatible, unlike PSD files that can be opened by virtually any version of Photoshop. This doesn't sound very smart to me. If anyone knows a work around for this, please let me know. Otherwise, I just have to say this is an epic "fail" on Adobe's part. 

Bug Unresolved
TOPICS
Collaboration , Exporting and Sharing

Views

24

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation