PDFs are blank after upload

[artistic_Luis]

On Express, when I attempt to upload a PDF to crerate a template it is blank.

[David__B]

Hi @artistic_Luis

Sorry to hear about your difficulties. Is there a reason why you're uploading a PDF to make the template? Was this a PDF you downloaded from Express? Are you able to create a template successfully from the fly out menu?

Please let me know when you get the chance,

Dave

[artistic_Luis]

I tried to upload the PDF directly. The file ends up blank - and I was also not able to create the template from the on the fly menu.

[Tarun Saini]

Hi 

@artistic_Luis

,

Thanks for your response. Did you try with another PDF to see if that helps? Some PDFs have file permissions that block processing. 

Regards,

Tarun