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Pixelation

New Here ,
Aug 31, 2023 Aug 31, 2023

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I'm having a really hard time getting images to download with expected clarity. I've been using the same exact method for over a year, and now whenever I download an image as a PNG, it becomes pixelated and unusable for print. I download as PNG and later convert to PDF and have had no problems until recently with the change of software
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correct answers 1 Pinned Reply

Adobe Employee , Sep 18, 2023 Sep 18, 2023

Hi @defaultmpmnq3mrfeyc,

 

Apologies for the late response. We have been working on enhancing the user experience on Adobe Express and need your help investigating this issue.

If possible, please share the exact steps you followed that resulted in such output. We want to replicate the same workflow for this issue. Sharing a screen recording would be helpful. 

 

Looking forward to hearing from you!

Amitej

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Adobe Employee ,
Sep 18, 2023 Sep 18, 2023

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Hi @defaultmpmnq3mrfeyc,

 

Apologies for the late response. We have been working on enhancing the user experience on Adobe Express and need your help investigating this issue.

If possible, please share the exact steps you followed that resulted in such output. We want to replicate the same workflow for this issue. Sharing a screen recording would be helpful. 

 

Looking forward to hearing from you!

Amitej

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