Planning Instagram/FB stories doesn't work

Report · Oct 10, 2023

When I try to plan a story for Instagram or Facebook it shows an error message completely unrelated to the content. It's in danish language on my screen, but the Facebook one mentions that I added too many photos (I added 1) and the Instagram one mentions that the video file is not supported (it's a photo). Facebook error message (in danish): Facebook accepterer op til 10 billeder eller 1 video. Fjern overskydende uploads for at gemme dit opslag. Instagram error message (in danish): Instagram accepterer 1 video i MP4- eller MOV-format til udgivelse på Stories. Prøv at skifte opslagstype til “Opslag” for at få mere fleksibilitet.

Report · Oct 13, 2023

Hi there,

We're sorry to hear about this. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference?

Try clearing the browser's cache and cookies of the browser you're using. You can check this link for more info on how to clear cache and cookies from the browser: https://adobe.ly/3LZGXnb

You can also try signing out and signing in to check if that helps.

Regards,

Tarun