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Playback getting stuck

Community Beginner ,
Jan 03, 2024 Jan 03, 2024

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While creating a reel on Adobe Express, the playback on the timeline just gets stuck after about 15-20 seconds. Every single time.
Bug Unresolved
TOPICS
Desktop Web , Video

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2 Comments
New Here ,
Jan 04, 2024 Jan 04, 2024

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I'm having the exact same issue. Came here to see if anyone else is having issues with Express. It's 9:09 am EST Thursday 1/4/21 and I'm having trouble with express for the second day in a row. I'm just trying to create some simple, short reels and I got the spinning wheel, freezing, incorrect previews in the preview window. I've done eveything I know to try to fix.

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Adobe Employee ,
Jan 31, 2024 Jan 31, 2024

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Hi @default34570609w15afj,

 

We are sorry for your difficulties.  Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.


From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. It also helps us with a screen recording of the workflow to investigate further.

 

Thank you,

Neelam



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