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Post failed on Instagram

Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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I keep getting 'Post Failed" on instagram in my schedualed post. I've tried reconnecting the token, shortening the discriptions etc. Literally tried everything without success... anyone else experiencing this? It worked well before, just now been having this trouble since yesterday. 

 

Cheers

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correct answers 2 Correct answers

Adobe Employee , Jan 15, 2024 Jan 15, 2024

Hi @Carolyn346939317x3e  most issues are caused by this process not being followeed to the letter: https://community.adobe.com/t5/adobe-express-discussions/connect-to-scheduler-by-upgrading-your-inst... (it's a bit of a pain, but unfortunately, it's an Instagram thing...) 

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Adobe Employee , Dec 04, 2023 Dec 04, 2023

Hi @jenuary , issues should all be resolved now, glad things are working for you. @DMFilms , could you share a link to the post that failed so we can take a look please?

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27 Comments
Community Beginner ,
Nov 13, 2023 Nov 13, 2023

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I've been getting these post fails for 2 days now on instagram when its scheduled to post. I've tried everything to solve the problem, but nothing seems to work.

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Community Beginner ,
Nov 16, 2023 Nov 16, 2023

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Same—everything I try to post is failing on Instagram 11/15-11/16, even after refreshing the connection to the app.

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Adobe Employee ,
Nov 16, 2023 Nov 16, 2023

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I'm so sorry for these issues. Would you be able to check that you're following this video to ensure that your account is connected correctly: https://community.adobe.com/t5/adobe-express-discussions/connect-to-scheduler-by-upgrading-your-inst... 

 

In addition, please could you share the URL of this post so we can dig deeper into this? (To do this, you'll just need to open the post in question from the calendar and then share the url with me directly here. 

Thanks!
Andy

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New Here ,
Nov 22, 2023 Nov 22, 2023

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I am having the same issue, consistent with every instagram post since 11/15.  Facebook is posting as normal.

https://new.express.adobe.com/schedule?postId=721614f7-3478-4d18-82ed-23204ab4a7a1

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Community Beginner ,
Nov 22, 2023 Nov 22, 2023

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Had another one fail this morning: https://new.express.adobe.com/schedule?postId=1abce9e4-ff36-4243-931a-2cfcffd743e7

 

Now that more time has passed, I see that static posts work fine. It's only video posts that are failing every time they're scheduled. So I'm definitely connected to Instagram correctly—something with the scheduling tool and video format is the problem (in my case). Thanks.

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Adobe Employee ,
Nov 23, 2023 Nov 23, 2023

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Hi all, thanks so much for raising this - we have a bug with video posts that the team are currently in the process of resolving. I will update this thread when this is resolved. 

Thanks!
Andy

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New Here ,
Dec 01, 2023 Dec 01, 2023

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I'm having this issue with photos as well. Working fine yesterday and for the past week, not today, nothing. My account says its connected but keeps failing. 

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Community Beginner ,
Dec 01, 2023 Dec 01, 2023

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A scheduled video post worked today, for the first time since I reported the issue here on 11/16. But someone else just responded that their still image failed, so it sounds like the issue is inconsistently occuring.

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Adobe Employee ,
Dec 04, 2023 Dec 04, 2023

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Hi @jenuary , issues should all be resolved now, glad things are working for you. @DMFilms , could you share a link to the post that failed so we can take a look please?

Thanks!
Andy

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Community Beginner ,
Jan 03, 2024 Jan 03, 2024

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I'm having the same issue. My Facebook, X, and LinkedIn work fine. Instagram is failing every time. I've tried deleting and reconnecting multiple times.

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Adobe Employee ,
Jan 04, 2024 Jan 04, 2024

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Sorry to hear that @Bridge Realty, LLC , Would you be able to do two things:

1. Can you go through the connectiosn steps outlined here? https://community.adobe.com/t5/adobe-express-discussions/connect-to-scheduler-by-upgrading-your-inst... 
2. Can you send over the URL for the failed post. (If you open the post in question, you'll see the URL we need to investigate this) 


Thanks!
Andy

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Community Beginner ,
Jan 04, 2024 Jan 04, 2024

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Good morning,
I was asked to send over the URL for a failed Instagram post on the Adobe Express Scheduler.
I did watch the video about reconnecting the Instagram account. We already have our account as a professional account,
And I did go through and disconnect and reconnect the Instagram account though the scheduler. Below is the link to on of the failed posts.
https://new.express.adobe.com/schedule?postId=b3591ebe-db15-4d67-a8e0-e56b2f301e87
Please let me know if you need any other information.

Thank You!
[cid:image003.png@01DA3EF2.B6F15D10]

Your print request has been processed and is ready for final approval. Please see attached proof.
Please check the PDF attachments carefully to make sure all the content is correct - both the type and graphic elements. It is the Agent's responsibility to look over the proof for any typographic or content errors. By approving this proof you certify that everything within the proof is accurate.

Upon final approval and quantity verification, You will receive a confirmation email when your prints are ready for pickup.

If co-branding: All partners should be sent a proof for review by their own compliance team before a proof is sent to print.

Please also note that colors vary between monitors and printers - the color you see on your monitor or printer may not be exactly the same as the color that is printed on our press. If precise color-matching is critical to your job, then we highly recommend a press-printed proof. Otherwise, we cannot guarantee colors will be accurate
Note: Final review is the sole responsibility of the Agent. Failure to detect any errors prior to print, after the final proof has been approved and submitted for completion, DOES NOT exempt the Agent from print costs associated with reprints due to editing errors. (Proofing: Limit of two non-error related design modifications per job. If any such requests exceed the allotted design parameters, the Agent will be charged for design time. Prior to exceeding your limit, a marketing represented will notify you when you begin to approach your complimentary design time cut off point.)
*Custom Design Time Rates: $60.00/hr or $1.00/min: the first 30min of every job are
complimentary.

Bridge Realty Values Your Input <>

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New Here ,
Jan 14, 2024 Jan 14, 2024

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I am having th same issue, howdo you resolve it ? 

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New Here ,
Jan 14, 2024 Jan 14, 2024

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Hi, 

I can see this has been an issue for a little while, is it resolved or what can I do to fix it?

-Instagram failing to post from My Schedule 

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Adobe Employee ,
Jan 15, 2024 Jan 15, 2024

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Hi @Carolyn346939317x3e  most issues are caused by this process not being followeed to the letter: https://community.adobe.com/t5/adobe-express-discussions/connect-to-scheduler-by-upgrading-your-inst... (it's a bit of a pain, but unfortunately, it's an Instagram thing...) 

Thanks!
Andy

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Adobe Employee ,
Jan 16, 2024 Jan 16, 2024

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Hi @Bridge Realty, LLC , I can't see any real reason that your posts are failing - are ALL posts failing or just videos?

Thanks!
Andy

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Community Beginner ,
Jan 16, 2024 Jan 16, 2024

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These are .png image files not videos that are being posted. We have never had a problem before. It was just all of a sudden they started failing. Every instagram post fails.

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Adobe Employee ,
Jan 17, 2024 Jan 17, 2024

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Thanks @Bridge Realty, LLC , would you mind completeing disconnecting and following this video again, ensuring you have a 'Business Account' (not Creator account) linked to the correct FB page. https://community.adobe.com/t5/adobe-express-discussions/connect-to-scheduler-by-upgrading-your-inst... 

I appreciate you have done this, but 99% of issues are caused by Facebook/ Instagram permissions. 

Thanks!
Andy

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Community Beginner ,
Jan 17, 2024 Jan 17, 2024

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Thank you for your help. I disconnected instagram and re-connected going step by step with the video. I have insured that we have a professional account and still no luck.

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Adobe Employee ,
Jan 18, 2024 Jan 18, 2024

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I'm so sorry for these issues. To see if I can replicate what's happening here, would you mind sharing the project with me on alambert@adobe.com?

Thanks!
Andy

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New Here ,
Jan 30, 2024 Jan 30, 2024

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Hi Adam, i am having the same exact issue.  I've gone through the steps assuring my instagram is a professional account and have linked it to my adobe express as per the video. Posting still failing. Any chance you can have a look at this for me? many thanks

 

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Adobe Employee ,
Feb 14, 2024 Feb 14, 2024

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Hi 

@Sebastian33568189m633

,

 

We're sorry to hear about the issue you're seeing. Could you please share the URLs to the posts so we can take a look? If you open the failed post, you can copy the URL from the top and share it with us.

 

Regards,

Tarun

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New Here ,
Feb 14, 2024 Feb 14, 2024

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schedule?postId=bfdca4a5-5841-4f35-b7fa-f8a2a486b15d

schedule?postId=d118dfaa-f0c4-40e8-8c6a-1e91d2cd5608

schedule?postId=ff850f21-7e8f-40e0-a629-7836afaaed66

These are the last 3 that failed 

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New Here ,
Feb 14, 2024 Feb 14, 2024

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https://new.express.adobe.com/schedule?postId=607e70c5-56b4-41a7-8751-5a2a33aee071

Hi, this is the only one i haven;t deleted from the failed posts.  i ended up using metas business scheduler, but would optimally like to return to express when i can get it to be reliable. thank you

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Adobe Employee ,
Feb 15, 2024 Feb 15, 2024

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Hi @Car1 and @Sebastian33568189m633 , we've made some updates to the connections flow. If you disconnect and reconnect your Facebook and Instagram connections, would you mind letting me know how you get on. 

 

If your failures continue, you're welcome to book a call with me directly here: https://calendly.com/event_types/user/me 

Thanks!
Andy

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