Post failed on Instagram

[Concepts by Jones]

I keep getting 'Post Failed" on instagram in my schedualed post. I've tried reconnecting the token, shortening the discriptions etc. Literally tried everything without success... anyone else experiencing this? It worked well before, just now been having this trouble since yesterday. 

Cheers

[Concepts by Jones]

I've been getting these post fails for 2 days now on instagram when its scheduled to post. I've tried everything to solve the problem, but nothing seems to work.

[jenuary]

Same—everything I try to post is failing on Instagram 11/15-11/16, even after refreshing the connection to the app.

[Andy Lambert]

I'm so sorry for these issues. Would you be able to check that you're following this video to ensure that your account is connected correctly: https://community.adobe.com/t5/adobe-express-discussions/connect-to-scheduler-by-upgrading-your-inst... 

In addition, please could you share the URL of this post so we can dig deeper into this? (To do this, you'll just need to open the post in question from the calendar and then share the url with me directly here. 

[scotth93115726]

I am having the same issue, consistent with every instagram post since 11/15.  Facebook is posting as normal.

https://new.express.adobe.com/schedule?postId=721614f7-3478-4d18-82ed-23204ab4a7a1

[jenuary]

Had another one fail this morning: https://new.express.adobe.com/schedule?postId=1abce9e4-ff36-4243-931a-2cfcffd743e7

Now that more time has passed, I see that static posts work fine. It's only video posts that are failing every time they're scheduled. So I'm definitely connected to Instagram correctly—something with the scheduling tool and video format is the problem (in my case). Thanks.

[Andy Lambert]

Hi all, thanks so much for raising this - we have a bug with video posts that the team are currently in the process of resolving. I will update this thread when this is resolved. 

[DMFilms]

I'm having this issue with photos as well. Working fine yesterday and for the past week, not today, nothing. My account says its connected but keeps failing. 

[jenuary]

A scheduled video post worked today, for the first time since I reported the issue here on 11/16. But someone else just responded that their still image failed, so it sounds like the issue is inconsistently occuring.

[Andy Lambert]

Hi @jenuary , issues should all be resolved now, glad things are working for you. @DMFilms , could you share a link to the post that failed so we can take a look please?

[Bridge Realty, LLC]

I'm having the same issue. My Facebook, X, and LinkedIn work fine. Instagram is failing every time. I've tried deleting and reconnecting multiple times.

[Andy Lambert]

Sorry to hear that @Bridge Realty, LLC , Would you be able to do two things:

1. Can you go through the connectiosn steps outlined here? https://community.adobe.com/t5/adobe-express-discussions/connect-to-scheduler-by-upgrading-your-inst... 
2. Can you send over the URL for the failed post. (If you open the post in question, you'll see the URL we need to investigate this) 

[Bridge Realty, LLC]

Good morning,
I was asked to send over the URL for a failed Instagram post on the Adobe Express Scheduler.
I did watch the video about reconnecting the Instagram account. We already have our account as a professional account,
And I did go through and disconnect and reconnect the Instagram account though the scheduler. Below is the link to on of the failed posts.
https://new.express.adobe.com/schedule?postId=b3591ebe-db15-4d67-a8e0-e56b2f301e87
Please let me know if you need any other information.

Thank You!
[cid:image003.png@01DA3EF2.B6F15D10]

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[Carolyn346939317x3e]

I am having th same issue, howdo you resolve it ? 

[Carolyn346939317x3e]

Hi, 

I can see this has been an issue for a little while, is it resolved or what can I do to fix it?

-Instagram failing to post from My Schedule 

[Andy Lambert]

Hi @Carolyn346939317x3e  most issues are caused by this process not being followeed to the letter: https://community.adobe.com/t5/adobe-express-discussions/connect-to-scheduler-by-upgrading-your-inst... (it's a bit of a pain, but unfortunately, it's an Instagram thing...) 

[Andy Lambert]

Hi @Bridge Realty, LLC , I can't see any real reason that your posts are failing - are ALL posts failing or just videos?

[Bridge Realty, LLC]

These are .png image files not videos that are being posted. We have never had a problem before. It was just all of a sudden they started failing. Every instagram post fails.

[Andy Lambert]

Thanks @Bridge Realty, LLC , would you mind completeing disconnecting and following this video again, ensuring you have a 'Business Account' (not Creator account) linked to the correct FB page. https://community.adobe.com/t5/adobe-express-discussions/connect-to-scheduler-by-upgrading-your-inst... 

I appreciate you have done this, but 99% of issues are caused by Facebook/ Instagram permissions. 

[Bridge Realty, LLC]

Thank you for your help. I disconnected instagram and re-connected going step by step with the video. I have insured that we have a professional account and still no luck.

[Andy Lambert]

I'm so sorry for these issues. To see if I can replicate what's happening here, would you mind sharing the project with me on alambert@adobe.com?

[Sebastian33568189m633]

Hi Adam, i am having the same exact issue.  I've gone through the steps assuring my instagram is a professional account and have linked it to my adobe express as per the video. Posting still failing. Any chance you can have a look at this for me? many thanks

[Tarun Saini]

Hi 

@Sebastian33568189m633

,

We're sorry to hear about the issue you're seeing. Could you please share the URLs to the posts so we can take a look? If you open the failed post, you can copy the URL from the top and share it with us.

Regards,

Tarun

[Carolyn346939317x3e]

schedule?postId=bfdca4a5-5841-4f35-b7fa-f8a2a486b15d

schedule?postId=d118dfaa-f0c4-40e8-8c6a-1e91d2cd5608

schedule?postId=ff850f21-7e8f-40e0-a629-7836afaaed66

These are the last 3 that failed 

[Sebastian33568189m633]

https://new.express.adobe.com/schedule?postId=607e70c5-56b4-41a7-8751-5a2a33aee071

Hi, this is the only one i haven;t deleted from the failed posts.  i ended up using metas business scheduler, but would optimally like to return to express when i can get it to be reliable. thank you

[Andy Lambert]

Hi @Car1 and @Sebastian33568189m633 , we've made some updates to the connections flow. If you disconnect and reconnect your Facebook and Instagram connections, would you mind letting me know how you get on. 

If your failures continue, you're welcome to book a call with me directly here: https://calendly.com/event_types/user/me