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PREMIUM FEATURES ARE NOT WORKING

New Here ,
Feb 27, 2024 Feb 27, 2024

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I upgraded to Premium but I'm not able to download my design or remove that corner message.
Bug Unresolved
TOPICS
Desktop Web , Subscription

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1 Comment
Adobe Employee ,
Feb 28, 2024 Feb 28, 2024

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Hi @default3573040008gow4,

 

Thank you for reaching out.

The account registered under the email m**********sw@gmail.com is currently running on the free basic subscription.

It will help to log in with the correct account under which you've purchased the Premium membership.

 

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

 

^Lyn

 

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