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Preview Unavailable for Express and Fonts

New Here ,
Dec 03, 2024 Dec 03, 2024

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Ronmoney123_0-1733245337515.png

Ronmoney123_1-1733245364515.png

I cannot view or add new fonts on Express and Fonts. I have tried turning on and off the sync and fonts at creative cloud and also reinstalled EVERYTHING yet the issue still occurs. 

Bug Unresolved
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Desktop Web

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1 Comment
Adobe Employee ,
Dec 04, 2024 Dec 04, 2024

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Hi 

@Ronmoney123

,

Welcome to the community! We're sorry to hear about this. Please try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference. Make sure you're signed in with your correct Adobe ID.

 

Also, try clearing the browser's cache and cookies, restart the browser and try again. For more information on how to clear cache and cookies, check this link- https://adobe.ly/3D8zErH

 

Let us know how it goes.

 

Regards,

Tarun

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