• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
29

Probleem tijdens bestanden openen

Community Beginner ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Als ik een bestand probeer te openen krijg ik deze melding: Er is een onverwacht probleem opgetreden. Probeer de pagina te verversen of ga terug naar Start. UUID: c3c039f4-720c-42d9-bd82-155ea8b3f489
Bug Unresolved
TOPICS
Desktop Web

Views

537

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , May 17, 2024 May 17, 2024

Je viens de trouver un moyen d'accéder à nouveau à mon projet en en créant une copie (Personnel > Fichiers > 3 points > Dupliquer). J'espère que ça marchera pour vous !

Votes

Translate

Translate
31 Comments
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Within Adobe Express, I keep getting an error. In trying to start a new project, and viewing templates, I am getting a blank project page.

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

We are facing serious issues with Adobe Express that are delaying an expensive ad campaign. Our client is extremely unhappy. We need an immediate resolution.

Actions Taken:

 

  • Cleared browser cache & cookies
  • Updated all browsers
  • Tried Chrome, Firefox, Brave
  • Used Incognito mode
  •  

None of these have resolved the issue. This is unacceptable. Please address this immediately.

 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Hi,

 

Sorry to hear you are running into this "something went wrong" issue opening specific files. We are actively investigating a fix. I will post here when the fix is ready. Thanks for your patience.

 

Abhi G

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

Buenas tardes, Al intentar acceder a cualquiera de los archivos para diseñar, me salta el siguiente problema: Se ha producido un problema inesperado. Intenta actualizar la página o vuelve a la página de inicio. UUID: 4be506ac-e36c-43cf-9cd8-048213ac3193 ¿Podrían solucionármelo, por favor? No me permite trabajar. Muchas gracias. Un saludo

Votes

Translate

Translate

Report

Report
New Here ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

I'm getting this notification and can't access my file anymore: UUID: fba9337f-cc36-46d7-8e78-aa0cea6758ca It just tells me to refresh but then get the notification again. Thank you for your help.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
May 17, 2024 May 17, 2024

Copy link to clipboard

Copied

LATEST

Hi,


We have just deployed a fix. Could you please try now and let us know if you still see the error?

If you have Adobe Express already open in a browser tab, please reload it to pick up the fix.


Thanks
Abhi G

Votes

Translate

Translate

Report

Report