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Publishing to Instagram

Explorer ,
Nov 10, 2023 Nov 10, 2023

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Cannot publish to Instagram, but Twitter & FB are fine. Very flakey and have to refresh browser every now and again to restore some functions. Created one design some weeks back and successfully posted to Twitter, FB & InstaGram... but then it suddenly flagged up an alert that the Twitter channel stipulated the height of my design was above its limitation. So I changed the size to suit all and it worked. But now out of the Blue it's not publishing to InstaGram. It seems to send fine, but then I get an email alert advising it couldn't publish to my InstaGram account - offering a quick fix and giving me a link back to Express. I take that route and it offers me a button link to 'Refresh InstaGram Token'. I do that and get taken to a Facebook/InstaGram window and after verifying my log-in it advises it has successfully connected to InstaGram... and it shows that channel is connected. BUT when I try again and again, refreshing and restarting the browser it still doesn't send and sends me the same email alert message.
Bug Unresolved
TOPICS
Exporting and Sharing

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2 Comments
New Here ,
Nov 10, 2023 Nov 10, 2023

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This is also happening for me. 

 

Suddently AE won't share to my business IG even though I have "successfully" updated my token. 

 

I've tried:

- refreshing cache

- disconnecting and reconnecting both FB & IG

- updating and allowing all permissions

 

I've spent hours and hours on this and i haven't been able to find a solution. 

 

I would appreciate some assistance from AE on this matter. 

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New Here ,
Nov 10, 2023 Nov 10, 2023

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I should also mention that I have been able to share to FB without an issue.  Weird?!?

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