Publishing to Instagram

[GSWiFiMan]

Cannot publish to Instagram, but Twitter & FB are fine. Very flakey and have to refresh browser every now and again to restore some functions. Created one design some weeks back and successfully posted to Twitter, FB & InstaGram... but then it suddenly flagged up an alert that the Twitter channel stipulated the height of my design was above its limitation. So I changed the size to suit all and it worked. But now out of the Blue it's not publishing to InstaGram. It seems to send fine, but then I get an email alert advising it couldn't publish to my InstaGram account - offering a quick fix and giving me a link back to Express. I take that route and it offers me a button link to 'Refresh InstaGram Token'. I do that and get taken to a Facebook/InstaGram window and after verifying my log-in it advises it has successfully connected to InstaGram... and it shows that channel is connected. BUT when I try again and again, refreshing and restarting the browser it still doesn't send and sends me the same email alert message.

[Adrian280935274y39]

This is also happening for me. 

Suddently AE won't share to my business IG even though I have "successfully" updated my token. 

I've tried:

- refreshing cache

- disconnecting and reconnecting both FB & IG

- updating and allowing all permissions

I've spent hours and hours on this and i haven't been able to find a solution. 

I would appreciate some assistance from AE on this matter. 

[Adrian280935274y39]

I should also mention that I have been able to share to FB without an issue.  Weird?!?

[alice_0484]

Hi! Have you fixed your issue? It happens to me too and there is no one to support or check, I've reconnected everything multiple times. It also uploads to Fb normally!

[SydneyPro]

I am having this same issue, hope it gets resolved soon.

[chaimaa.7]

Hi everyone,

You can try these steps that hopefully will help you:

-Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference?

-Instagram Integration: Verify that Adobe Express correctly integrates with your Instagram account. You may need to reauthenticate your Instagram account in Adobe Express.

-Restart the App: Try signing out and signing in to the Adobe Express application.

-Clear Cache: Clear the cache of the browser. This can resolve issues stemming from corrupted temporary data.

Please let us know if this helps.

Thank you ^CA