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Purchased plan won't activate.

New Here ,
Mar 07, 2024 Mar 07, 2024

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Purchased 3 days ago via Applepay. Tried to activate premium version since to no avail. Tried several new IDs and passwords and still in trial version.
Bug Unresolved
TOPICS
Desktop Web , Subscription

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1 Comment
Adobe Employee ,
Mar 11, 2024 Mar 11, 2024

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Hi @default35939289z5cmw6,

 

Thank you for your patience.

The account *****pay@icloud.com runs on the Basic version of Adobe Express and does not hold any subscriptions. Please log in using the correct email address you've subscribed with.

 

I hope this has helped shed some light on your situation.

We're here to help should you have further questions or encounter any issues.

 

^Lyn

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