"We're working on your file. You'll be able to download it soon." NEVER WORKS

[Amanda4lb38n9fc]

Any time i try to create a video over 1-2 minutes in Express, I get almost finished and then Express can't download the video.  Why the hell does Adobe encourage people to use Express for video when IT DOESN'T WORK.  

This is ridiculous.  I've waited and waited and tried copying the file and deleting elements/scenes to see if there is something corruped and I can't find anything.  

Adobe fix this you useless bums

[Amanda4lb38n9fc]

When I try to leave the file it also tells me autosave isnt done yet.  But there is no way to troubleshoot that when it gets stuck. 

[Tarun Saini]

Hi @Amanda4lb38n9fc,

Thanks for reaching out! We're sorry to hear about this. Is it happening with all files or just this file? In what file format are you trying to download the file? Did you try with another browser to check if that helps?

If possible, can you share the document with me via private message? Private messages should be accessible from the envelope in the top right corner. This should be the direct URL
 https://adobe.ly/4pz4jlP

Regards,

Tarun

[Amanda4lb38n9fc]

I can't share the file with you because it's stuck 

I can do absolutely nothing and i'm on a deadline

[Tarun Saini]

Thanks for your response @Amanda4lb38n9fc,

Can you please try opening the document in incognito? You can check this link on how to use incognito mode- https://adobe.ly/4a2UzZV 

Regards,

Tarun

[Abhi.G @ ADBE]

@Amanda4lb38n9fc 

For what it's worth, sharing from https://new.express.adobe.com/your-stuff/files (see screenshot below) should still work.

Abhi G