Unable to download PDF from Adobe Express Desktop Version.

[Reklaw_BawHcs]

@Irina Mork woule you be able to deploy a fix for me aswell? this issue seems to stil be pervasive.  

Thanks
Nate

[Amitej S]

Hey @Reklaw_BawHcs, can you please share more details on what issue you are facing while downloading PDF? If possible, can you share the project URL so we can investigate?

[Reklaw_BawHcs]

@Amitej S Absolutely!

Ive seen many posts sharing the same issue with Express not allowing PDF downloads. I have also seen posts of developers pushing fixes but not giving any clarity to self help.

I have been trying to download files to PDF for 3 days - with no luck.

PDF downlod will get to 90% (optimizing) and then will fail.

Here are the steps that have been taken:
Desktop restart (x3) > Multiple Browsers used (Chrome, Edge, Firefox) > Browser Cache and cookies refreshed. Still running into errrors. Please, lemme know if ther is a fix!
My Project - A Poster  

<Active link to project ( My Project - A Poster ) removed by Moderator>

[Amitej S]

Thanks for sharing the project; I've shared it with the team to investigate (and will remove the link from here).

Until then, can you make a duplicate of the project, then change the font used in it and try downloading it as a PDF? Let us know about your observations!

[Reklaw_BawHcs]

@Amitej S Project was duplicated and fonts changed and the result remained the same - PDF download Failed

[Amitej S]

Hey @Reklaw_BawHcs, Thanks for trying the steps and sharing the observations. I'll share this information too. We'll let you know once there's an update! Until then we appreciate your patience and support.

Best,

Amitej

[Reklaw_BawHcs]

@Amitej SGood morning,
just Wanting to check in on a status update for my problem. Any notes news or updates?

[Amitej S]

Good Morning @Reklaw_BawHcs!!

Our team and I have requested access to the project link you've shared. I'll reach out to you via community DM to share more details on how you can give us access to the project for investigation. Please look for the message icon in the top right corner of the community page.