Refreshing token successfully but scheduling still fails

Report · Nov 24, 2023

Hello. Every scheduled post I have is failing. It was working fine for months, and suddenly my token is no longer working. I keep reconnecting it, and it says successful, only for it to fail posting again. I have fully removed my account, reset the permissions, reinstalled my Instagram app, everything. It says it's connected and fine but still fails to publish. I have tried to just post directly from Express to Instagram and that will not work either.

Report · Feb 21, 2024

Hi @RamzieHighsmith,

Sorry to hear about that.

Do you see an error message when the publication’s post fails? Connections to social media accounts expire after 60 days.

Did you try to use another browser to connect your profile? We suggest you disconnect your profile and reconnect it by following the instructions here. If the issue persist, please send a screenshot of your social media connections.

Don't hesitate to keep us updated about the situation.

Thank you,

Winnie