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remove background bug

New Here ,
Jan 18, 2025 Jan 18, 2025

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Uploaded image to remove background and received a similar but different image with parts missing. Did this twice with the same result.

Bug Unresolved
TOPICS
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1 Comment
Adobe Employee ,
Jan 20, 2025 Jan 20, 2025

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Hi 

@ken_7754

,

Welcome to the community! We're sorry to hear about the difficulties. Is it happening with all images? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

 

Let us know if that helps.

 

Regards,

Tarun

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