Scheduling an Instagram Story / Reel not accepting static JPG images

[evan.sante]

I was really excited to learn at Max that you can now post Instagram Reels and Stories from Express. However when I try to create an Instagram Story using a static JPG image I get the following;

“Instagram accepts 1 video in MP4 or MOV format to publish to Stories. Try switching the post type to "Post" for more flexibility”

Instagram DOES allow static images to be posted as Reels and Stories.

Is this a bug, or will I be stuck using Facebook scheduler for Reels / Stories? Thanks - CES

[Neelamk]

Hi Evan,

We are sorry for your difficulties. I recommend referring to the Helpx article, which discusses media specifications for social media posts. Please check the specifications for Instagram and let me know if this information helps you.

https://adobe.ly/46MYpUC

Thank you,

Neelam

[evan.sante]

Unfortunately the “Media specifications for social media posts” Article doesn’t remotely address the issue…

Instagram / Facebook allows STATIC images to be used when you want to create a “Story”. However when trying to create a Story using Adobe Express you get the error “Instagram accepts 1 video in MP4 or MOV format to publish…” This is NOT TRUE, it is for a Reel but NOT for a Story!

The Instagram App or Meta Scheduler work’s perfectly fine using .JPG’s when creating / posting Stories but NOT Adobe Express.

[Евгения33744596u5i3]

Hi. I have the same problem. Have you managed to solve this problem?

[evan.sante]

Unfortunately… NO!

I try every few weeks but I always have to go back to Facebook Scheduler to post a Story., which I would really preferer NOT to use! But at least it excepts static images.

[Andy Lambert]

Hey everyone, posting static images to Stories is not currently supported, only videos. You can vote for this feature request here: https://adobeexpress.uservoice.com/forums/954550/suggestions/47370773 and you'll be notified when work starts on this. 

[Евгения33744596u5i3]

Very critical. I was very upset when I saw this on my first day of using the app. I bought a subscription specifically for the purpose of using it in stories. The content is 50% photos and you can only post videos 😞

[Евгения33744596u5i3]

Thank you for the answer 

[pias68770341]

Hi! I totally agree! This so sad, to see that adobe express half does the job for social media. I try to add specific music to my post, the specific song I try to choose for my post I could not find on the platform. I try to post jpg for story and it does not work either..........

[David__B]

Hi @pias68770341

Sorry to hear about your difficulties. Did you receive any kind of error message when you attempted to post your story?

Thanks,

Dave

[pias68770341]

I have the same message!

[pias68770341]

I have the same message, shown on the screenshot

[mikcas]

SAME ISSUES HERE,

Spend over 2 hours last night with the Technical team taking control on my computer and they cannot even said why or fund any explanation to, AFter 2 hours of wating time, they wanted to reschedule a call with another team mate !! insane, this toosl are instead of helping are getting so bad that we do not use them, talking about 'adobe express' its so important to be able to reschedule a story, if the adobe team do not have any time to do it or the technical tema to do it just do not make us wasted time on remote control soloution for nothing !!

I mean this issue is over a year without any solutions !! SHAME 

[tonyk3186304]

How hasn't this been resolved yet! Cmon Adobe

[tonyk3186304]

@Andy Lambert Its been over a year and a half since this thread was created. I ran into the same issue in Adobe Express this evening when trying to post images to my Instagram stories via Express. I wasn't able to, so i ended up screenshotting the images I created in Express, opening them in instagram directly and then creating my stories post - of images only. It is possible. Can we get an ETA when this will be in Adobes pipeline?