@Phoebe29517317ngha, Thank you for your patience, and I apologise for any frustrations.
I just came across your post and wanted to know if you still require help, as it has been a while since this was last reported, and sadly, I haven't been able to replicate it.
It may help you log out of all devices and clear your browser cache and cookies, ensuring you have installed the latest version using a different browser or incognito mode.
Additionally, you can check if plug-ins are disabled and add Adobe Express to your browser's safe list.
Please retest this and let us know if you still require assistance. Rest assured, we'll be happy to troubleshoot further and look forward to hearing from you.