Slow / NonResponsive

[default33740750qke83x]

My adobe experience has been terrible after switching to the "new" express, there has been so many issues trying to load my previous designs and documents ,and things have not functioned as it should. I am paying for this service and considering switching elsewhere so I can get my projects completed.

[Winnie_M]

Hi @default33740750qke83x,

We're sorry to hear about your experience.

Can you access your previous projects in the current version? 

Have you noticed malfunctions while you were editing your projects? What type of projects were you working on?

Did you try to use another recommended browser, such as Google Chrome, Safari or Microsoft Edge? Can you share a screenshot or a walk-through video showcasing the issues?

We understand you didn't expect this, and we're here to improve your experience.

Thank you,

Winnie