Speed of work

[aaron31226012yqxv]

I just created a thumbnail for my youtube but adobe express was very slow. It used to be very responsive before this update and it saddens me because I don't want to consider using another application to create thumbnails.

[Anubhav M]

Hello @aaron31226012yqxv,

We understand how frustrating it can be to encounter performance issues while working in Adobe Express. Would you mind trying the following suggestions and let us know if they help:

For Windows:

• Clear Caches and Cookies for your web browser (Microsoft Edge / Google Chrome)
• Check for Windows Update: https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a.
• Try in an Incognito/Private Browser window (Microsoft Edge / Google Chrome)
• Check for GPU driver updates: https://helpx.adobe.com/x-productkb/multi/update-graphics-driver.html.

If the problem persists, kindly share more information, like the System Information Report (https://nvidia.custhelp.com/app/answers/detail/a_id/2507/~/how-to-generate-a-microsoft-system-inform...) and a screen recording of the problem (https://www.microsoft.com/en-us/windows/learning-center/how-to-record-screen-windows-11), so we can better assist you.

For macOS:

• Clear Cache & Cookies in Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
• Check for updates for macOS: https://support.apple.com/en-in/guide/safari/sfri11471/mac
• Try in a Private browser window: https://support.apple.com/en-in/guide/safari/ibrw1069/mac
• Try in a different web browser, like Google Chrome: https://support.google.com/chrome/answer/95346?hl=en

If the problem persists, kindly share more information, like the macOS System Report (https://support.apple.com/guide/mac-help/get-system-information-about-your-mac-syspr35536/mac) and a screen recording of the problem (https://support.apple.com/en-us/HT208721), so we can better assist you.

We appreciate your time and patience in helping us resolve this problem. Looking forward to hearing from you.

Thanks,

Anubhav