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Storage limit reached?

New Here ,
Nov 29, 2023 Nov 29, 2023

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Hi, it says I've used 39GB on my adobe storage. But actually I have used less than 100MB. Now I cannot make more new images on Adobe Express because it thinks I've reached over 6GB limit. Can you please help me solve this problem?
Bug Unresolved
TOPICS
Exporting and Sharing

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1 Comment
Adobe Employee ,
Mar 02, 2024 Mar 02, 2024

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Hi @default339521726xnd3u,

 

Thank you for your patience, and I'm sorry you're having trouble.

It may be that your Creative Cloud storage is full. The storage space can be freed up by deleting unused files.

The example below is how to check how much storage space is left.

Lyn_D_0-1709226431210.pngexpand image

 

You could refer the article for more information https://adobe.ly/42WZRCJ. Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

 

Thank you,

Neelam



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